Terms & Conditions

JNX Technology Ltd (trading as InstaCrew)

Last updated: 11/01/2026

1. About These Terms

These Terms & Conditions (“Terms”) set out the legally binding agreement between you and InstaCrew regarding your access to and use of the InstaCrew platform, including any mobile applications, websites, software, and related services (together, the “Platform”).

By registering for an account, accessing, or using the Platform in any manner, you confirm that you have read, understood, and agree to be bound by these Terms.

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between JNX Technology Ltd and any User.

2. About InstaCrew
InstaCrew is a software platform and product owned and operated by JNX Technology Ltd, a company registered in England and Wales under company number [●], with its registered office at [●].

References in these Terms to “InstaCrew”, “we”, “us”, or “our” mean JNX Technology Ltd trading as InstaCrew.

JNX Technology Ltd provides InstaCrew solely as a technology marketplace platform. It does not supply labour, does not employ Workers, and does not act as an employment agency, employer, agent, or representative of any Worker or Business.

3. Definitions

In these Terms, unless the context otherwise requires:

• “Business” means any individual, sole trader, partnership, or company that posts Shifts on the Platform.
  
  

• “Worker” means any individual who registers on the Platform to seek or accept Shifts.
  
  

• “Shift” means a work opportunity posted by a Business through the Platform.
  
  

• “Engagement” means any agreement or arrangement formed directly between a Worker and a Business following acceptance of a Shift.
  
  

• “User” means any Business or Worker using the Platform.
  
  
  

4. Scope of the Platform

InstaCrew operates solely as an online intermediary marketplace, facilitating introductions between Businesses and Workers.

InstaCrew:

• does not control how work is performed;
  
  

• does not supervise or manage Workers;
  
  

• is not a party to any Engagement.
  
  
  

All rights, obligations, and liabilities arising from an Engagement exist exclusively between the Business and the Worker.

5. Account Registration

To use the Platform, Users must create an account and provide accurate, complete, and up-to-date information.

Users are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account. InstaCrew reserves the right to suspend or terminate accounts where information is false, misleading, or incomplete.

6. Worker Status & Employment Disclaimer

Workers acknowledge and agree that:

• they are not employees, workers, agents, or representatives of InstaCrew;
  
  

• no employment relationship is created by use of the Platform;
  
  

• InstaCrew does not guarantee minimum work, hours, or income.
  
  
  

Nothing in these Terms shall be construed as creating an employment relationship under UK employment law.

7. Business Responsibilities

Businesses are solely responsible for:

• verifying Workers’ right to work in the UK;
  
  

• complying with employment, tax, health & safety, and immigration laws;
  
  

• managing working hours, rest breaks, pay, and workplace conduct.
  
  
  

InstaCrew accepts no responsibility for Business compliance failures.

8. Immigration & Right-to-Work Compliance

All Workers represent and warrant that they are legally entitled to work in the United Kingdom and will not accept or perform work in breach of their immigration or visa conditions.

InstaCrew does not independently verify visa types, sponsorship conditions, or working hour limits and relies on User declarations.

9. Student & Sponsored Worker Declarations

Workers holding restricted visas (including Student or Sponsored visas) acknowledge that:

• they are personally responsible for understanding and complying with visa working limits;
  
  

• they will not accept Shifts that cause them to breach those limits.
  
  
  

Any breach of visa conditions is the sole responsibility of the Worker and/or the engaging Business.

10. Shift Acceptance & Cancellations

When a Worker accepts a Shift, a direct Engagement is formed between the Worker and the Business.

Cancellation terms may vary by Business. InstaCrew may impose platform-level consequences (such as reduced visibility or suspension) for repeated cancellations or misuse.

11. Payments & Fees

InstaCrew may facilitate payments using third-party payment providers. InstaCrew does not determine wages, tax treatment, or payroll obligations.

Any disputes relating to payment must be resolved directly between the Worker and the Business.

11A. Subscriptions & Refunds

Last updated: 15/03/2026

Subscription Plans

InstaCrew offers Monthly (£19.99/month) and 6-Month (£99.99/6 months) subscription plans for Business Owners. Subscriptions grant unlimited shift posts and full platform access for the duration of the billing period. A 30-day free trial is available to new Business Owner accounts — no payment method is required during the trial period. Subscriptions auto-renew at the end of each billing cycle. You may cancel at any time from your account settings; cancellation takes effect at the end of the current period and no partial refunds are issued for unused days.

Pay-Per-Shift Credits

Pay-Per-Shift is a one-time consumable credit (£3.99) that allows a Business Owner to post a single shift for up to 2 crew members. Pay-Per-Shift credits do not expire. Once a credit has been used to post a shift, it is considered consumed and cannot be refunded. Unused credits are eligible for a refund as described below.

Refund Policy — Web & Android (Stripe)

• Subscription purchases: Refund requests must be submitted within 14 days of payment by emailing support@instacrew.co.uk. Refunds are reviewed on a case-by-case basis. No partial refunds are issued for unused days within a billing period.

• Pay-Per-Shift (unused): Eligible for a full refund. Contact support@instacrew.co.uk to request.

• Pay-Per-Shift (consumed/used): Not eligible for a refund. A credit is considered used once a shift has been posted, regardless of whether applications were received.

Refund Policy — iOS (Apple In-App Purchase)

Purchases made through the iOS app are processed by Apple and are subject to Apple's refund policy. InstaCrew cannot process refunds for Apple In-App Purchases. To request a refund for an Apple purchase, visit reportaproblem.apple.com.

12. Ratings, Reviews & Feedback

Users may provide ratings and reviews based on genuine experiences. InstaCrew reserves the right to remove feedback that is abusive, misleading, or unlawful.

Ratings do not constitute endorsements or guarantees by InstaCrew.

13. Acceptable Use

Users must not:

• misrepresent identity or legal working status;
  
  

• use the Platform for unlawful purposes;
  
  

• interfere with Platform security or functionality;
  
  

• attempt to bypass fees or safeguards.
  
  
  

InstaCrew may investigate suspected misuse.

14. Suspension & Termination

InstaCrew may suspend or terminate access to the Platform at any time if:

• these Terms are breached;
  
  

• legal or regulatory risk arises;
  
  

• fraud, abuse, or misconduct is suspected.
  
  
  

Termination does not affect accrued rights or liabilities.

15. Intellectual Property

All intellectual property rights in the Platform, including software, branding, and content, belong to InstaCrew or its licensors.

Users are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

16. Data Protection

Personal data is processed in accordance with:

• the UK GDPR;
  
  

• the Data Protection Act 2018;
  
  

• the InstaCrew Privacy Policy.
  
  
  

InstaCrew may act as a data controller and/or processor depending on the context.

17. Confidentiality

Users must keep confidential any non-public information obtained through the Platform and must not disclose it without lawful authority.

18. Disclaimers

The Platform is provided on an “as is” and “as available” basis. InstaCrew makes no warranties regarding:

• availability of work;
  
  

• suitability of Workers;
  
  

• conduct of Users.
  
  
  

19. Limitation of Liability

To the maximum extent permitted by law, InstaCrew shall not be liable for:

• loss of income or profit;
  
  

• immigration penalties or visa breaches;
  
  

• employment or tax disputes;
  
  

• indirect or consequential losses.
  
  
  

20. Indemnity

Users agree to indemnify and hold harmless InstaCrew against all claims, losses, or liabilities arising from:

• breach of these Terms;
  
  

• violation of immigration or employment laws;
  
  

• misuse of the Platform.
  
  
  

21. Changes to These Terms

InstaCrew may update these Terms from time to time. Continued use of the Platform following changes constitutes acceptance of the updated Terms.

22. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.